We want you to be completely satisfied with your purchase.
If something isn’t right, we’re here to help.

🔄 Return Eligibility

• You may request a return within 30 days of receiving your order.
• Items must be unused, unworn, and in original packaging.
• Returns must include your order number and a brief reason for the return.

Note: We do not accept returns for items showing signs of wear, damage, or without original packaging.

💸 Refunds

• Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund.
• If approved, your refund will be processed within 5–7 business days to your original payment method.
• Shipping fees (if any) are non-refundable.

🚚 Return Shipping

• Customers are responsible for return shipping costs unless the item is damaged or incorrect.
• We recommend using a trackable shipping service to ensure safe return.

⚠️ Damaged or Incorrect Items

If you receive a damaged, defective, or wrong item, please contact us within 7 days of delivery.
Send a photo and your order number to support@onclodusale.com – we’ll resolve it as quickly as possible.

📧 Contact Us

For return requests, refund questions, or shipping assistance:
Email us at support@onclodusale.com
We aim to respond within 24 hours (Mon–Fri).

We appreciate your trust in onclodusale.com and will do everything we can to ensure a smooth experience.